Frequently Asked Questions
You’ve got questions? We’ve got answers! Here’s a list of the most commonly asked questions about Happier at Home. It’s likely any questions you have are already covered right here, but if they aren’t, feel free to give us a call at 281-455-8487 or email at firstname.lastname@example.org.
About Happier at Home
What is in-home pet sitting?
In-home pet sitting means we pair you with personal pet sitters who come directly to your house for 15- or 30-minute visits (depending on your preference). We offer both daily visits while you’re away at work and vacation visits while you’re out of town, and we work with you to customize the visits to exactly what works best for you and your pets.
Playtime, walks, and training support are just a few of the things we can do to make the most out of every visit—check out the Services & Rates page to learn more about what Happier at Home offers!
How are you different than doggy daycare and other boarding facilities?
Unlike doggy daycare or boarding facilities, we come straight to your home to offer one-on-one time with your pets in their own environment. No drop off or pick up necessary and no social anxiety!
How do you "customize" a visit? What makes it personalized?
Every person is different—and so is every pet! With that in mind, we design each visit around your needs. You can pick the time slot and visit length that works best for you and incorporate whatever games, exercise, or training works best for your pets. To learn more about how you can work with Happier at Home and your personal pet sitter, take a look at our Services & Rates page.
Do you offer vacation and/or overnight care?
Yes! We have a team of pet sitters who specialize specifically in vacation and overnight care. However, our reservations are based on sitter availability, so make sure to book as soon as possible, especially for holidays.
How will I know my pets are safe and happy while while I'm gone?
Communication is one our core tenants at Happier at Home, so your personal pet sitters will be in touch with texts, pictures, and videos to let you know exactly how your friends are doing back home. We always encourage you to ask questions and tell us if we can improve anything. In turn, we’ll share our recommendations and experience to make sure you have the happiest, healthiest pets possible when you return home every day.
Are you bonded and insured?
Absolutely. Happier at Home and all of our employees are fully bonded and insured.
How much does it cost?
Each 15-minute visit is $20 and 30-minute visits are $25. The price won’t change depending on location or number of pets; and that’s just the minimum time we’ll spend on a given visit. (We love to stay for extra-long belly rub sessions whenever we can!)
How do I know my house keys are safe with you?
All of our clients’ keys are kept in a discrete location, unmarked and unaffiliated with any personal or identifiable information. Secondary copies are kept in an entirely different area, stored safely away. Our carefully-designed SafeKey system ensures that we always know where your keys are at all times, and nobody else does.
Are you hiring?
We’re always looking for excellent, trustworthy pet sitters to join our team. If you’re interested in learning more, check out our hiring page. Even if we don’t have positions open at the time, we’d love to hear from you and will keep your information around for next time!
About Happier at Home Online
Why do I need a Happier at Home Online account?
Having a Happier at Home Online account is what allows you to schedule visits, see your calendar, check and pay your invoices, and upload information about you, your home, and your pets. It’s very easy to join and is designed to provide maximum assistance with minimum effort on your part.
How do I create an account?
After you fill out a form on our Request Service page we’ll be back to you with information on how to start your account. It’s simple, and we’ll walk you through each step of the process as you need it!
How do I upload my information?
From your Happier at Home Online account, navigate to My Info under the Petcare tab on the navigation bar. From there, fill out the fields, making certain to complete those with a red asterisk, as they’re required fields. The more detailed information you can include, the better service we can provide, so please add whatever you think could help.
How do I upload my pet's information?
Like filling out your own information, navigate to My Pets under the Petcare tab on the navigation bar. Click on the blue New Pet icon to add a pet, then fill out the fields, making certain to complete those with a red asterisk, as they’re required fields. As with your own information, please add as much as you’d like, because there’s no better source for information on a pet than their loving owner. Also, feel free to upload your favorite picture under the Photo field!
How do I upload my billing information?
From your Happier at Home Online account, navigate to My Billing Info under the Billing tab on the navigation bar. Simply fill out the form, choose if you want us to keep in on file, and you’re done.
How do I schedule visits?
From your Happier at Home Online account, click on My Schedule under the Scheduling tab on the navigation bar. From there you’ll see your calendar where you can add or remove visits. Hover over the day you’d like your visit or visits to start and click on the blue Request Service button that appears. A form will appear at the top of the page where you can select single or multiple days, the type of visit, the time, and add notes. Simply select the options you want, click submit, and the visits will show up on your calendar and ours! Your schedule will, of course, remain hidden from anyone else.
How do I schedule multiple visits at once?
Select multiple days from the schedule type, then select a start date and end date, along with which days of the week you want us to visit across this period.
How do I schedule multiple visits for one day?
Simply click the add services button at the bottom of the fields when adding visits and select another service and time for the added visit. This works with both single-day visits and across multiple days.
How do I cancel a visit I scheduled?
Find the visit on your calendar and click the Cancel button. If you wish to cancel or edit multiple visits at once, just click the checkboxes at the top of the visits you want to select and then choose an action for them.
How do I pay my invoices?
You can either view your invoices from the Invoices section or you can navigate to Make a Payment from the Billing tab on the navigation bar. Simply enter your billing information if it isn’t already saved in our system, submit your payment, and you’re done.
How do I check my invoices?
From your Happier at Home Online account, navigate to Invoices from the Billing tab on the navigation bar. There you’ll see a list of your invoices.